Support

Jupiter Optimus for iPhone, iPad and Mac

Need a hand, found a bug, or want to suggest a feature? Email [email protected] and you'll hear back from a human. Telling us your device and app version (Settings → About) helps us answer faster.

Subscription and billing

Jupiter Optimus is $9.99 per year with a 7-day free trial. There is no free tier and no additional purchases — every feature is included.

Your subscription is billed by Apple, so cancellations, refunds, and payment changes are handled in your Apple account: on iPhone or iPad open Settings → your name → Subscriptions; on Mac open App Store → your name → Account Settings. Cancelling during the trial means you are not charged. Refund requests go through reportaproblem.apple.com.

Already subscribed but the app doesn't recognise it? Open Settings → Restore Purchases while signed in with the same Apple Account you purchased with.

Moving in from another app

Open Settings → Data and pick your source:

• Todoist — export a project to CSV from Todoist, then choose the file. You pick which project it lands in.
• TickTick — export your backup CSV from TickTick. Each of your lists becomes a project automatically.
• Apple Reminders — import directly, after granting access.
• Any text — paste a list. One task per line, indent for subtasks, - [x] marks something done, and #tags, !1–!3 priorities and dates like "tomorrow 3pm" are understood.

GitHub and GitLab

In Settings → Maximus you can connect a GitHub or GitLab account to import issues as tasks. Your token is stored in the Keychain on your device and is used only to talk directly to that service. You can link a repository to a project, and optionally have an issue close when you complete its task — write-back only ever happens after you turn that on.

The AI assistant (Maximus)

Maximus uses your API key with the provider you choose, so there is no subscription on top and no server of ours in the middle. Add a key in Settings → Maximus; remove it any time to disconnect. Nothing is sent anywhere until you give permission, and AI output can be wrong — check anything important before acting on it.

Backing up your data

Your tasks live in your own iCloud account and sync across your devices. For a copy you control, use Settings → Back Up All Data… to write a single file, and Restore from Backup… to bring it back. Restoring merges rather than overwrites, so it is safe to run on a device that already has data.

Something not syncing?

Sync uses your private iCloud database. Check that the same Apple Account is signed in on both devices, that iCloud Drive is on, and that the device has a connection. Sync can take a moment to settle after a large import.

Privacy

We run no servers, use no analytics or tracking, and collect no personal data. The full details are in our Privacy Policy.

Contact

Email [email protected].